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Can I return my order?Updated 9 months ago

Should you be unhappy with any part of your order, we would be more than happy to help you and we encourage you to contact us immediately. We are committed to doing everything we can to resolve the situation to your satisfaction!

If you would like to return your Liforme product for refund or exchange, you are welcome to do so within 14 days of delivery, provided the relevant item(s) has not been handled or used and is returned in a saleable condition with all original packaging intact. Returns of items with damaged packaging will incur a handling charge to be designated by us on a per-product basis. This does not affect your statutory rights.

Please note, we are unable to accept returns of the Liforme x You product, due to its bespoke nature, except in the case of a quality concern.

We ask that you contact us first so that we can organise the return of your package with our designated courier. For non-faulty items, please kindly note that we will not be able to cover the cost of gift wrap, initial shipping, return shipping or replacement shipping.

The package is your responsibility until it reaches us so always retain proof of receipt. It is your responsibility to ensure the goods are insured for the full value during their journey back to us. We cannot accept liability for lost or damaged goods.

We kindly ask for your consideration of environmental sustainability when making online purchases. Liforme are concerned, particularly, with the additional carbon footprint of sending packages back and forth. We seek to have the most efficient service possible to prevent unnecessary wastage of resources. It's very important to us that we manage returns efficiently, which is why we'd always prefer to discuss the matter with you first.

Please feel free to get in touch anytime to discuss any part of this policy in greater detail, and we'd be happy to help.

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